7. Profiles

Overview

 

You can set up multiple profiles for your extension:

 

Call profile
Use the call profile to specify which call forwarding to enable for the extension. You can add and manage various call profiles for your extension and do not always have to adapt call forwarding to the extension settings. E.g. for office, home office, holidays, on the go, on a break, etc.

 

Queue profile
Use the queue profile to specify which queue the extension is logged in to. You can add and manage various queue profiles for your extension without having to always log in and out of specific queues. E.g. for office, home office, holidays, on the go, on a break, etc.

 

 

Note:

 

Call and queue profiles are independent of each other. I.e., you can change profiles without the others being changed as well. Furthermore, you can also specify to only use one profile type without the other and vice versa.

 

 

 

 

 

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For more information about configuring your profiles please refer to Settings/call forwarding or  Settings/queues.