B. Where can you find help?

You can use various sources for help concerning your issues. Please use them in the order suggested here:







The home page contains various links to manuals, brief instructions, software downloads and templates. These manuals help you get the most out of your telephone system.


Contact for existing customers












If neither the manuals nor the other elements of the support website provide a solution, please contact your system integration partner.

Please include at least the following items with your inquiry:
• Your customer number, your name and a telephone number
• A full description of the malfunction, error or question about operation
• Specify the affected system component (e.g. for end devices the MAC address)
• Specify when this incident occurred and the frequency
• Please also specify which other support sources you have used thus far